Shipping policy
Last updated: October 8, 2026
Thank you for shopping with Aukso Versmė. This policy explains how we ship your order, what it costs, and what to expect after you buy.
Order Processing
Order processing begins once we receive payment or confirmation from the selected payment provider under the agreed payment method. A provider’s confirmed payment authorization is sufficient only where our store rules recognize it as sufficient payment confirmation. Order confirmation alone does not mean that payment has been received.
You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.
Shipping Methods & Delivery Times
Available shipping methods are shown at checkout. In-stock products are normally delivered within 1–3 business days from order confirmation, once payment or confirmation from the selected payment provider has been received under the agreed payment method. Made-to-order products and other out-of-stock products that are available to order are delivered within 25 business days in total, including manufacturing where applicable and transportation. The 25-business-day period starts once the order is placed and payment is successfully confirmed; if payment is confirmed later, the period starts on payment confirmation. An agreed payment provider’s confirmed payment authorization counts only where our store rules recognize it as sufficient payment confirmation. Any longer delivery period must be stated and agreed with you before the contract is concluded. Business days are Monday to Friday, excluding public holidays. Your statutory rights in the event of delay remain unaffected. Delivery may be affected by carrier delays, weather, or other events outside our control.
Shipping costs
Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Free standard shipping may be available on selected orders as displayed at checkout.
United Kingdom customs, taxes and other applicable fees
For orders shipped to the United Kingdom, taxes, duties, and import fees may apply. Where available, these charges will be calculated and collected at checkout. If taxes or duties are collected at checkout, they will be shown before you place your order. If these charges are not collected at checkout, they may be due before or at delivery and are the customer’s responsibility unless otherwise stated.
In some cases, additional import charges, customs duties, VAT, brokerage fees, or carrier handling fees may be due when your order arrives in the United Kingdom. These charges are determined by UK customs authorities and/or the carrier and are the customer’s responsibility unless we expressly state at checkout that duties and taxes are prepaid.
Customs processing may also affect delivery times. We recommend checking your local import rules before placing an order.
European Union customs, taxes and other applicable fees
Orders shipped to countries in the European Union may be subject to VAT, customs duties, import taxes, and carrier brokerage or handling fees. Where available, applicable taxes, duties, and import fees will be calculated and shown at checkout before you place your order. If these charges are not collected at checkout, they may be due before or at delivery and are the customer’s responsibility unless otherwise stated.
If checkout states that duties and taxes are prepaid, your order will be shipped with those charges prepaid and you should not be asked to pay additional import charges at delivery. If checkout does not state that duties and taxes are prepaid, you may be required to pay VAT, customs duties, import taxes, brokerage fees, or carrier handling fees before or at delivery.
Import charges are determined by EU customs authorities and/or the carrier and may vary based on the destination country, product classification, product value, country of origin, and shipping method. Customs processing may also affect delivery times.
Order Tracking
Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.
Shipping destinations
We currently ship to Lithuania.
International orders may be subject to customs duties, import taxes, fees, and customs delays. Any applicable charges collected at checkout will be shown before you complete your purchase.
Address accuracy
Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.
Lost, damaged, or delayed packages
If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.
Order Changes & Cancellations
Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.
Questions?
Contact our team at eivydas@auksoversme.lt.
